Support

Help Center

Find answers to common questions, learn how to get the most out of Mouse Match, or get in touch with our support team.

Browse Topics

How can we help?

New to Mouse Match? Start here. Learn how to create your profile, understand geofencing, and make your first connection.

Manage your account settings and profile. Update your photos, edit your bio, change your preferences, or delete your account.

How matching and conversations work. Learn about our algorithm, sending messages, and what happens when you get a match.

GPS, supported parks, and property boundaries. Find out which Disney properties are supported and how location detection works.

Report concerns and stay safe. Learn how to block or report users, understand our safety features, and contact support.

Mouse Match Plus, payments, and refunds. Manage your subscription, update payment methods, or request a refund.