1. Introduction
We at Mouse Match, Inc. ("Mouse Match," "we," "our," or "us") value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
By accessing or using Mouse Match, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
We collect information that you provide directly to us, information that is generated automatically when you use the Service, and information from third-party sources. The types of information we may collect include:
Personal Information
- Name, email address, date of birth, and gender
- Profile photographs and biographical information you choose to share
- Preferences, interests, and responses to profile prompts
- Communications you send through the Service, including messages to other users and to our support team
Location Data
- GPS coordinates used to verify your presence on Disney property
- General geographic region for service availability purposes
Usage Data
- Interactions with the app, including profiles viewed, matches made, and features used
- Time and duration of your sessions
- Search queries and filter preferences
Device Information
- Device type, operating system, and unique device identifiers
- IP address and mobile network information
- App version and performance data
3. How We Use Your Information
We use the information we collect for a variety of purposes, including to:
- Provide and maintain the Service — create and manage your account, display your profile to other users, and facilitate connections and conversations
- Enable matching — use your preferences, interests, and activity to suggest compatible matches within the same Disney property
- Verify location — confirm that you are physically present on Disney property, which is a core requirement of the Service
- Ensure safety and security — detect, prevent, and address fraud, abuse, security incidents, and other harmful activity
- Improve the Service — conduct analytics and research to understand how users interact with Mouse Match and to develop new features
- Communicate with you — send service-related notifications, respond to your inquiries, and provide customer support
4. Location Data
Location is central to how Mouse Match works. Because the Service is designed to function exclusively on Disney property, we use your device's GPS capabilities to verify that you are within the boundaries of a participating Disney park, resort, or cruise ship.
What we do with your location:
- We use GPS data solely to verify that you are on Disney property. This is a binary check — either you are on property or you are not.
- Your exact GPS coordinates are never shared with other users. Other users may see that you are at the same Disney property, but they cannot see your precise location within that property.
- Location data used for verification is not stored after the verification is complete. We do not maintain a history of your location or track your movements within the park.
You may disable location services on your device at any time, but doing so will prevent you from using the Service, as on-property verification is required for Mouse Match to function.
5. Sharing Your Information
We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
- With other users — your profile information (name, photos, bio, and preferences) is visible to other Mouse Match users on the same Disney property, as this is essential to the Service
- With service providers — we work with trusted third-party companies who assist us in operating the Service, such as cloud hosting, analytics, and customer support platforms. These providers are contractually obligated to protect your data and use it only as directed by us
- For legal requirements — we may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Mouse Match, our users, or the public
- In business transfers — if Mouse Match is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership
6. Data Security
We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it, including:
- Encryption — all data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data is encrypted at rest
- Secure storage — your data is stored on secure, access-controlled servers with leading cloud infrastructure providers
- Regular audits — we conduct regular security assessments, penetration testing, and code reviews to identify and address potential vulnerabilities
- Access controls — access to personal information is restricted to authorized Mouse Match employees and contractors who need it to perform their job functions
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to honoring these rights for all of our users, regardless of location:
- Access — you may request a copy of the personal information we hold about you
- Deletion — you may request that we delete your personal information. Upon receiving a verified deletion request, we will delete your data from our active systems, subject to certain exceptions (such as legal obligations or fraud prevention)
- Data export — you may request a portable copy of your data in a commonly used, machine-readable format
- Opt-out — you may opt out of non-essential communications at any time. You can manage your notification preferences in the app settings
- Correction — you may update or correct your personal information at any time through your profile settings
To exercise any of these rights, please contact us at privacy@mousematch.com. We will respond to your request within 30 days.
8. Children's Privacy
Mouse Match is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information from our servers.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@mousematch.com and we will promptly address the matter.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the app, by email, or by posting a prominent notice on our website prior to the changes taking effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this policy constitutes your acceptance of those changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: